Refund Policy
Last updated: 21 April 2026
Plain-English summary
- Lifetime plan ($99): 14-day no-questions-asked refund. After 14 days, refunds are at our discretion.
- Monthly plans (Grower $5, Homestead $10): Cancel anytime in your billing settings. You keep access until the end of the current billing period. We don’t pro-rate partial months.
- Australian Consumer Law: Nothing in this policy limits your rights under the ACL — you’re still entitled to a refund, repair, or replacement if the service is faulty or not as described.
Lifetime plan
The $99 Lifetime plan is a one-off payment for permanent access to the Homestead feature set. Because it’s a single up-front payment for an indefinite service, we offer a clear cooling-off period:
- Within 14 days of purchase: full refund, no questions asked. Email support@plantplanner.com.au from the address on the account.
- After 14 days: refunds are case-by-case. We’ll consider partial or full refunds if you have a fair reason (extended service outage, duplicate purchase, etc.).
- Refunds are processed back to the original payment method via Stripe and typically appear within 5–10 business days.
- If you receive a refund, your account is downgraded to the Free plan. Your garden data stays intact — we don’t delete anything unless you explicitly delete your account.
Monthly subscriptions
Cancel anytime from your account (Billing settings) or via the Stripe customer portal.
- You keep access until the end of the period you’ve already paid for.
- We don’t auto-refund partial months.
- If something’s genuinely wrong (you got billed twice, the service didn’t work for the period you paid for), email support and we’ll sort it.
Australian Consumer Law
Plant Planner is provided to consumers in Australia and is covered by consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). These guarantees include that services be:
- Provided with due care and skill;
- Fit for any purpose you made known to us;
- Provided within a reasonable time.
If a service we provide fails to meet a consumer guarantee and the failure is major, you may be entitled to a refund or to cancel the service. If the failure can be remedied, we’ll fix it within a reasonable time. The 14-day window above doesn’t override these statutory rights.
How to request a refund
Email support@plantplanner.com.au from the email address on your Plant Planner account. Include:
- The plan you bought (Lifetime / Grower / Homestead) and approximate purchase date.
- A short reason (helps us improve, but not required for a 14-day Lifetime refund).
We aim to respond within two business days. Refunds typically settle within 5–10 business days after we initiate them with Stripe.
Disputes
If you’re not happy with how we’ve handled a refund, you can also lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your state’s consumer affairs body.