Cancellations and consumer remedies
Last updated: 20 August 2026
Plain-English summary
- Change of mind: We do not offer refunds or credits if you change your mind, stop using Plant Planner, or forget to cancel.
- Subscriptions: Cancel before renewal in Billing. You keep paid access until the end of the current billing period; unused time is not prorated or credited.
- Australian Consumer Law: Nothing in this policy excludes remedies you are legally entitled to when a product or service fails a consumer guarantee.
Change-of-mind policy
All paid Plant Planner plans, including Lifetime purchases, are final for change-of-mind purposes. Please use the Free plan and review the feature comparison before buying. We do not provide a voluntary cooling-off period, satisfaction guarantee, or account credit.
Monthly subscriptions
Cancel anytime from your account (Billing settings) or via the Stripe customer portal.
- You keep access until the end of the period you’ve already paid for.
- Cancellation stops future renewals; it does not reverse the current charge.
- We do not prorate or credit unused time for a change of mind.
Australian Consumer Law
Plant Planner is provided to consumers in Australia and is covered by consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). These guarantees include that services be:
- Provided with due care and skill;
- Fit for any purpose you made known to us;
- Provided within a reasonable time.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may be entitled to cancel the service and receive a refund for the unused portion, or compensation for its reduced value. You may also be entitled to compensation for other reasonably foreseeable loss or damage. For a failure that is not major, we are entitled to a reasonable opportunity to fix the problem. This section is separate from our change-of-mind policy above.
Report a billing error or service failure
Email support@plantplanner.com.au from the email address on your Plant Planner account. Include:
- Your plan and approximate purchase date.
- What went wrong and any relevant invoice or screenshot.
- The remedy you are seeking.
We aim to respond within two business days. We assess claims against the Australian Consumer Law and any other applicable law; contacting us does not create a voluntary change-of-mind entitlement.
Disputes
If you’re not happy with how we’ve handled your claim, you can also lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your state’s consumer affairs body.